Many hotels face challenges in guest service due to manual processes, long wait times, and the lack of a centralized platform. Using multiple disconnected tools often leads to frustration for both guests and staff.
We were asked to design a digital solution to improve the guest experience. This led to the idea of a centralized web app to manage check-ins, provide local recommendations, enable messaging with reception, and more. The platform would operate as a SaaS product, allowing customization and performance tracking.
We surveyed 120 frequent travelers about their expectations. The results:
We spoke with hotel managers and hospitality experts. They highlighted the need for centralized tools to reduce staff workload and improve efficiency. According to McKinsey & Co., 70% of hotels using integrated digital tools report increased productivity and faster guest service. Statista (2024) also found that 65% of guests expect digital channels to interact with hotels without depending on physical staff.
01.
See all essential data at a glance: guest satisfaction, revenue, and hotel performance.
02.
List and manage guests, chat with them, and access detailed profiles.
03.
Centralized messaging across WebApp, WhatsApp, and email. Manage internal and guest conversations easily.
